Melissa Mayo
Customer Service Coordinator at Cousins Properties
- Role
- Customer Service Coordinator at Cousins Properties
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Melissa Mayo
I’m passionate about people, creativity, and making experiences better. Currently, I’m a Customer Service Coordinator at Cousins Properties at 201 N. Tryon, where I focus on building positive relationships with customers and supporting property operations. Every day I get to help make experiences smoother, more enjoyable, and more personal for the people I work with.Before this role, I studied Media & Journalism and Environmental Studies at UNC-Chapel Hill, where I discovered a love for storytelling, creative problem-solving, and sustainability communications. I gained experience creating content, managing social media, and helping organizations connect with their audiences.I thrive at the intersection of people, process, and creativity, and I’m always excited to learn, grow, and make an impact wherever I’m contributing.
Experience
Customer Service Coordinator
Nov 2025 — Present · Charlotte, NC, US
Provide Class A customer service by supporting daily property operations and maintaining positive relationships with tenants, vendors, and visitors. Serve as a key point of contact for communications, events, and administrative coordination within 201 N. Tryon- Deliver responsive and professional customer service, ensuring a positive tenant experience- Coordinate building communications, events, and customer mailings including welcome letters and updates- Support administrative operations such as scheduling, filing, vendor relations, and expense processing- Manage service requests and work orders through Yardi, maintaining accurate records and follow-up- Assist with insurance tracking, compliance documentation, and property logs- Collaborate with the property management team to uphold operational standards and support customer engagement initiatives.
Education
University of North Carolina at Chapel Hill
Bachelor of Arts - BA
2020 — 2024
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