Melissa Kelley

About Melissa Kelley

I specialize in training strategy and change management, helping organizations streamline workflows, optimize learning programs, and enhance operational efficiency. With a background in L&D, product training, and documentation, I bridge the gap between people, processes, and technology to drive scalable, impactful solutions. Key Areas of Expertise: Process Optimization & Standardization – Led documentation and process toolkit creation, streamlining workflows across teams. Change Management & Stakeholder Engagement – Collaborated with leadership and SMEs to align training programs across departments and roles. Training & Enablement Strategy – Designed and developed role-specific onboarding, DEIB programs, and performance management training. Knowledge Management & Technical Documentation – Created process documentation toolkits and curriculum maps to support internal learning and cross-functional alignment.Recognized as a Core Value Champion, I thrive on turning complexity into clarity—whether through training, documentation, or process improvement. When I’m not optimizing workflows, I’m probably reading fantasy and dystopian books, collaging, or enjoying aqua aerobics.

Experience

1. Learning & Development Manager

   WellNow Urgent Care

   Apr 2025 — Present

   Develop and manage large-scale learning initiatives that strengthen clinical and leadership performance across clinics.• Design, develop, and facilitate blended learning curricula for clinical team members, integrating eLearning, virtual, and instructor-led components for consistent, scalable impact. • Build team processes, standards, and templates to ensure quality, efficiency, and alignment across all learning projects. • Mentor learning specialists to enhance their skills and partner with ongoing development of clinical and trainer learning programs in collaboration with organizational partners.

Education

• University of North Texas

  Bachelor of Arts, Sociology

  2004 — 2010

• Quinnipiac University

  Master of Science (MS), Instructional Design

  2017 — 2018