Melissa Rafael
Senior Customer Success Manager @The Value Builder System
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WORK HISTORY
Senior Customer Success Manager @The Value Builder System
Toronto, ON, CA
Guiding and supporting business advisors with the integration of our highly successful Value Builder System™ sales & marketing software to find, win and keep their best clients. Our software combines tools and ready-made content for accountants, brokers, consultants, and financial advisors who focus on helping business owners protect, grow and realize the value of their businesses.
EDUCATION
ESTM
Bachelor's degree
ABOUT MELISSA RAFAEL
Driven and goal-oriented, I am a proven leader in communications and customer relations. As a mentor, active listener, and negotiator, I succeed by applying my diverse experience, skillset, and education to everything I do. I use my empathy and ability to create peace in chaos to help others stay focused. Excelling under pressure, I can seamlessly transition between multiple languages in a single conversation. I can adapt and problem-solve, including turning around a customer experience and creating meaningful long-term partnerships. From onboarding to long-lasting relationships, I aim to give customers the best experience possible. I love travelling, camping, stand-up comedy, board games, learning new skills, and meeting inspiring people.
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