Melissa Pollock

About Melissa Pollock

I love all things brain and behavior science and have expertise in HPI, transformational behavior-based performance coaching, learning & development, training & quality, behavior profiling, and developing leaders\' soft-skills, coaching competency, and communications effectiveness.At AmplifAI, our Teams help set up, then onboard clients onto our platform, engaging as a deep, collaborative partner throughout the customer journey, not just a \'provider\'. Navigating support, change management, relationship management, and growth, our Client Success Leaders ensure engagement and ROI, as well as the ongoing alignment between your operations environment and your AmpliffAI platform!Competencies: 1. Contact Center Operations Human Process Improvement2. Organizational Development & Psychology 3. Expert Coach & Leader Developer4. Learning & Development - Content Development, Delivery, Onboarding 5. Quality Assurance6. HR, Performance Management & Talent Development 7. Relationship Management, Account Management, Sales and Growth8. Writing, Speaking, Content MarketingFavorite Quotes:\"Whether you think you can or you can\'t, either way you\'re right.\"- Henry Ford\"We must BE the change we wish to see.\"- Gandhi \"Your input determines your output\"- Zig Ziglar\"It\'s not your job to make them drink.it\'s your job to make them thirsty!\"- Winnie Ary“If it is to be, it’s up to me.”

Experience

1. V P Client Success

   Amplifai

   Apr 2017 — Present · Dallas, TX, US

   AmplifAI is an all-in-one, performance enablement platform revolutionizing how companies lead & develop front-line supervisors and employees!Caring for: • Client Relations, Onboarding, Project Management, Launch, Rollout Training, Adoption, Support, Effectiveness, Reporting and ROI • Learning & Development: Content design for Micro- and Nano-learnings and Product Training • Behavior-based Performance Coaching and Coach the Coach training and development • Certified COPC Implementation Leader • Speaker, Author, Content Marketer • ICMI 2018 Featured Contributor

Education

• Nova Southeastern University

  Leadership

  2008 — 2009

• Bridgewater College

  BA, Psychologoy

  1989 — 1993

Skills

• Coaching
• Contact Centers
• Six Sigma
• Management Consulting
• Performance Improvement
• Security Clearance
• Customer Satisfaction
• Training
• Call Center Development
• Process Improvement
• Change Management
• Performance Management
• Strategy
• Channel Management
• Sales Management
• Project Management
• Sales
• Organizational Development
• Leadership
• Leadership Development
• Talent Developer
• Operations Management
• Business Development
• Team Management
• Business Process Improvement
• Training Delivery