Melissa Ortiz
Account Coordinator @Impactable - B2B LinkedIn Agency
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WORK HISTORY
Account Coordinator @Impactable - B2B LinkedIn Agency
San Antonio, TX, US
Overseeing processes as the Process Manager- Generating client-level reports- Ensuring Quality Control- Enhancing client relationships at the Production level by efficiently mobilizing resources to surpass client expectations- Monitoring External Customer Satisfaction (CSAT) through reviews, evaluating service quality, and gauging the likelihood of renewal or continued engagement- Ensuring timely delivery of client projects- Maintaining high-quality standards: guaranteeing flawless execution of all deliverables in line with expectations and project requirements- Proactive time management for swift project launches: leveraging keen follow-up and resolution skills to maximize revenue opportunities by efficiently managing processes, minimizing time to launch- Enhancing client results through detailed client-level reporting: contributing directly to improved outcomes by providing visibility into key performance indicators (KPIs)- Executive transportation specialist
EDUCATION
Northwest Vista College
Associate of Arts (A.A.)
Universidad Autónoma de Madrid
Master's degree
The University of Texas at San Antonio
Bachelor's degree
ABOUT MELISSA ORTIZ
I leverage my data analytics and digital marketing skills to deliver high-quality and…
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