Melissa M.
Driving Operational Excellence & Scalable Programs | Ex-Bain, Uber, Atlassian, and TikTok
- Role
- Manager, Ai Deployment & Oversight at Meta
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Manager, Ai Deployment & Oversight
Jul 2025 — Present · Austin, TX, US
Deployment & Oversight team manages maturation of our AI-enabled operations across Integrity and Support via workforce transformation and governance projects. We focus on the end of the funnel aka “go to market”.• Established and implemented vendor engagement model ensuring contractual compliance across 5 BPO sites.• Oversaw the launch and management of LLM red teaming operations for advertiser and general population models, which surfaced between 72-92% violation rate across key policy and brand risk verticals.• Oversaw Technical Program Management (TPM) of labeling protocols, tooling, and measurement workstreams resulting in LLM coverage increase from from 0.5% to ~26%.• Accountable for the risk and governance workstreams for human to AI cutover strategy aimed to overhaul the future of Support workforce and save $123M OpEx in 2026.
Education
Boston University
B.A., Psychology
2003 — 2007
Skills
- Content Management
- System Administration
- Lms
- Quality Assurance
- Google Docs
- Jira
- Powerpoint
- Operational Streamlining
- Editing
- Employee Training
- Content Development
- Dropbox
- Excel
- Word
- Program Management
- System Architecture
- Brightcove
- Adobe Creative Suite
- Visual Studio Team Foundation Server
- Absorb Lms
- Elearning
- Project Management
- Training
- Training & Development
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