Melissa McWilliams

About Melissa McWilliams

ABOUT MEI am a highly experienced and skilled design leader and strategist with a record of excellent teamwork, successful product design, and project management. Drawing on my experience in the tech sector and my unique educational background in UX strategy (NN/g UX Certification, 2018), information architecture (MLIS, Louisiana State, 2013), and design studies (Parsons, 2013), I am a leader and a collaborative team member who specializes in designing user-centered apps, websites, and information systems using Agile methodologies and frameworks. I love solving difficult problems, talking to and learning from actual users, managing project details, and collaborating with cross-functional teams. I have extensive experience working on a variety of innovative and forward-looking projects using iterative product design. I thrive when thinking about the big picture, looking across products and platforms to advocate for users. HOW I WORKI love solving difficult problems, talking to and learning from actual users, managing project details, and collaborating with cross-functional teams.I have extensive experience working on a variety of innovative and forward-looking projects using iterative product design. I thrive when thinking about the big picture, looking across products and platforms to advocate for users.SPECIALTIESInteraction design, information architecture, remote collaboration, hi-fidelity prototyping, user research, taxonomy design, group facilitation, user training, service design

Experience

1. Senior User Experience Architect - 7x Certified

   Salesforce

   Aug 2024 — Present

Education

• The University of Texas at Austin

  Bachelor of Arts (B.A.), Sociology

  2002 — 2006

• Pratt Institute

  Master of Library & Information Science (MLIS)

  2010 — 2011

• Louisiana State University

  Master of Library & Information Science (MLIS), Digital Archives

  2011 — 2013

• Parsons School of Design - The New School

  Master of Arts in Design Studies, Computer Systems Design as Aesthetic

  2013 — 2013

Skills

• Open Source Development
• Wordpress Design
• Grants
• E-Commerce Optimization
• Javascript
• Html
• Marketing Strategy
• Metadata Management
• Xml
• Css
• Advertising
• Promotions
• Web Design
• Search Engine Optimization (SEO)
• Sketch App
• Drupal
• Art Direction
• Research
• Google Analytics
• Wordpress
• Direct Marketing
• Cascading Style Sheets (Css)
• Web Analytics
• Curatorial
• Web Development
• Rapid Prototyping
• SEO
• Adobe Creative Suite
• Mysql
• Marketing Communications
• Xhtml
• Strategic Planning
• Grant Writing
• Jquery