Melissa McElhatton

About Melissa McElhatton

IT professional with over 10 years of experience including an extensive background in…

Experience

1. Sr Video Telecon Systems Admin

   Froedtert Health

   Feb 2016 — Present · Milwaukee, WI, US

   Establish and maintain enterprise level architecture from planning, to design and execution while working closely with multiple teams and managing third-party vendors on all projects that include audio/visual upgrades/buildouts for all Froedtert Health conference spaces, training rooms, consult and collaboration workspaces throughout SE Wisconsin• Provide expert consultation to inform strategic technology & system decisions, tactical decisions related to projects.• Listening, drawing out key concepts and articulating information to customers, peers and all levels of leadership throughout the organization with minimal oversight• AV Infrastructure Design from concept, to design, to leading the implementation of complex, medium to large-scale projects. • Investigate & incorporate best practices from other corporations• Do \"whatever it takes\" to support the tactical & strategic goals of Froedtert Health• High level AV Infrastructure Design: from concept to implementation of complex, medium to large-scale projects• Set up, maintain and train on video conferencing endpoints• Infrastructure Operations support and maintenance with Cisco Expressways/VCS, Polycom RPRM/DMA/RSS/VBP, Vidyo Portals and Routers• In-depth knowledge of video conferencing protocols, communications & standards, H.323, SIP, E.164• Integration of Webex and Microsoft Skype for Business with AV systems• Knowledge of cloud conferencing solutions Webex, Zoom, BlueJeans• Creation of processes & procedures in relation to AV operations• Excellent communication, verbal and written, skills in preparing reports, presentations & documentation• Training on video conferencing, AV systems & new platforms; Webex Teams, Webex Training and Webex Events• Ability to work independently & troubleshoot with speed & efficiency• Strong financial and budgeting expertise • Excellent analytical, organizational skills and attention to detail• Edit videos • Build out of Vidyo virtual visit infrastructure

Education

• University of Wisconsin–Oshkosh

  Bachelors, Music; Music Business; Recording Technology, Minor: Business

  1999 — 2003

• West Bend East High School

  General Education Classes, Business, Music

  1995 — 1999

Skills

• Vtc
• Sound Equipment
• Time Management
• Pro Tools
• Video Conferencing
• Vendor Management
• Event Planning
• Training
• Dreamweaver
• Live Video Streaming
• Editing
• Sound
• Adobe Creative Cloud
• Healthcare
• Live Sound
• Video Telecon
• Project Management
• Software Troubleshooting
• Computer Hardware Troubleshooting
• Powerpoint
• Microsoft Excel
• Polycom Video Conferencing
• Web Design
• Management
• Video
• Graphic Design
• Music
• Digital Video
• Photoshop
• Recording
• Sound Systems
• Bmc Remedy User
• Video Editing
• Av Systems
• Final Cut Pro
• Mac
• Microsoft Office
• Sales
• Social Media
• Customer Service