Melissa Makofske
Strategic Account Manager, SiliconExpert
- Role
- Strategic Account Manager at Siliconexpert
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Strategic Account Manager
Jul 2021 — Present
Manage 30 strategic accounts with a focus on building customer relationships, understanding customer needs, growing platform use, and expanding solutions for accounts.• Responsible for a book of business of over 190 accounts in 2023 - Achieved over $2.3M in renewals and expanded contracts by over $180K.• Developed a new system to assess account risk and quantify trainings to establish a more efficient process with Customer Experience Associate team member, which served as a model for all Account Manager/Customer Experience teams.• Collaborated on development of updated user guides for customers.
Education
Simmons University
MBA
Boston University
BS in Communication
Skills
- Photoshop
- Marketing Strategy
- Social Media
- Marketing Communications
- Leadership
- Inbound Marketing
- Web Content Management
- Blogging
- Lead Generation
- Marketing
- Copy Editing
- Creative Direction
- Web Design
- Content Development
- Project Management
- Pardot
- Editing
- Indesign
- Wordpress
- Writing
- Media Relations
- Social Media Marketing
- Graphic Design
- Marketing Communications Planning
- SEO
- Grammar
- Messaging
- Event Planning
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