Melissa Rios

About Melissa Rios

Coastal Payroll: Our primary goal is to have a positive impact on the lives of the clients we service. We accomplish this by never wavering from our values and by always seeking to be better tomorrow than we are today. We have the resources, technology and tools to ease the burden of workforce management for employers. This burden is increasing almost daily, with increased regulation and a workforce that needs access to instant information through technology. We are constantly innovating and growing our capabilities.

Experience

1. Sr Solution Consultant, Wfm Pro - Public Sector

   UKG

   Oct 2024 — Present

   Implement workforce management solutions, collaborating with project managers to meet client needs and ensure timely, successful system configurations.• Conduct business rule analysis and provide expert advice on system processes, procedures, and industry-specific features to optimize workflows.• Deliver hands-on training and knowledge transfer sessions, empowering clients to effectively manage and maximize their software solutions post-implementation.• Troubleshoot critical issues and provide ongoing support to clients, ensuring system upgrades and enhancements maintain operational efficiency.• Advise clients on best practices, helping them leverage technology for improved workforce management strategies.