Melissa M. Leaphart

About Melissa M. Leaphart

I have 34 years of experience in the telecommunications field. I am familiar with Nortel, Siemens and Avaya PBX systems and their adjuncts.

Experience

1. Telecommunications Engineer

   Tata Consultancy Services

   Nov 2020 — Present · Charlotte, NC, US

   Client - Bank of America Provide local software and hardware support requiring configurations in the areas of Avaya Communications Manager and Avaya PBX call routing, AES, CMS, One-X, VOIP, SIP and Session Manager. Develop and write procedures for installation and configuration of Avaya Communication Manager, Avaya Application Enablement Servers and Avaya Call Management Servers. Obtain quotes from vendors for equipment placement and licensing. Assist in the development of project supporting information to include Bill of Material, cost estimates and equipment requests. Support the weekend upgrades of 18 Avaya Aura Communications Managers from R7.1 to 10.1 to include weekly reviews and lessons learned with Avaya, submitting network control documents, modifying the method of procedures and developing call test plans. Support Avaya Call Management System and Call Center Elite Order Direct Inward Dial (DID) numbers and coordinate the routing into the SONUS Session Border Controllers Manage equipment ordering, shipping, receiving and asset management.

Education

• South Carolina State University

  Attended freshman year

  1986 — 1987

• Darla Moore School of Business at the University of South Carolina

  Bachelor of Science - BS, Management Science

  1987 — 1991

• Lexington High School

  High School Diploma