Melissa Riggs

Technical Writer 2 @Touchnet, A Global Payments Company

Lenexa, KS, US

Create client-facing documentation for Student Account Advisor, a web-based application used to manage all aspects of student financial information at colleges and universities.Create and maintain release notes.Author user management, integration, administrator, departmental deposits, and cashier’s user guides.Collaborate with development and QA teams to produce user-friendly documentation processes.Maintain a Knowledge Repository for Student Account Advisor.Participate in scrum meetings and weekly check-in meetings.

Iowa State University

BA Journalism and Mass Communication, Minor in Sociology