Melissa Bui

Experience

1. Public Benefits Specialist

   International Rescue Committee

   Nov 2023 — Present · Denver, CO, US

   Supports screening for eligibility for public benefits, including cash, food, health, childcare, and other available resources - Assists clients with county interviews, reapplying for public benefits, resolving case issues on behalf of client with counties, and educating clients on benefit eligibility/county requirements- Trains clients on use of Electronic Benefits Transfer (EBT) cards to access resources (cash, food, bus passes, etc.)- Coaches clients to build understanding and skills that will support their capacity to assume responsibility for routine maintenance of their public benefits- Manages and supports Workforce Development aspects of TANF cases in Colorado Benefits Management System (CBMS), including capturing and reporting work activity hours, updating individual plans with clients regularly, making appropriate referrals, assessing client progress, etc- Performs administrative tasks, including maintaining and updating client case files, filing documentation, and completing accurate and timely data entry- Documents service provision and completes reports in the Efforts to Outcomes (ETO) and Geneva databases in accordance with standard operating procedures and donor requirements- Complies with all federal, state, local and IRC contractual requirements, including confidentiality requirements under HIPAA- Fosters positive working relationships with county offices, colleague resettlement agencies, refugee service providers and the Colorado Refugee Services Program (CRSP)

Education

• Boston University

  Bachelor of Arts - BA

  2017 — 2021

• Sciences Po

  Exchange Programme

  2019 — 2019