Melissa Porter

Onboarding Customer Success Leader @ Ford Pro | ex-Google

Role
Onboarding Customer Success Manager Ford Pro at Ford Motor Company
Location
Ann Arbor, MI, US
LinkedIn followers
500 followers

About Melissa Porter

I\'m a customer success leader with a track record of building strong team cultures. I have hired and developed high-caliber talent, sustained high revenue growth, and driven improvements to the customer experience. I\'ve worked across various industries, including Automotive, B2B, Media & Entertainment, Technology, and Retail.I\'m an excellent communicator and engaging public speaker, with the proven ability to demonstrate thought leadership and share ideas to every level of an organization. I have a record of building, motivating and influencing cross-functional teams in fast-paced environments to deliver successful results. I have a unique combination of creative and technical capabilities, paired with operational excellence and an action-based approach to problem solving.Specialties: Leadership | Sales Strategies | Advertising Technology | Operations Management | Customer Experience | Public Speaking | Relationship Building | Change Management

Experience

  1. Onboarding Customer Success Manager Ford Pro

    Ford Motor Company

    May 2023 — Present

Education

  • Wayne State University

    Master of Arts (M.A.)

  • Middlesex University

    Study Abroad Semester

  • Central Michigan University

    B.A.A.

  • Duke Corporate Education

    Google Business Academy - Certificate Program, Business Administration and Management

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Melissa Porter — Onboarding Customer Success Manager Ford Pro at Ford Motor Company in Ann Arbor, MI, US | Unifers