Melissa Icenhour Watkins
EOEM Customer Success Manager at Schneider Electric
- Role
- Eoem Customer Success Manager, Power Products Division at Schneider Electric
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Melissa Icenhour Watkins
Supply Chain | Data Analysis | InnovationExperienced supply chain professional with 10+ years in SIOP, production planning, and demand-supply integration across energy, construction, and automotive sectors. I specialize in leading cross-functional initiatives and driving strategic decisions through data, thriving where analytics, collaboration, and operational excellence intersect.I excel in roles that allow me independence to generate creative ideas and data driven solutions, where my deliverables have a clear impact on company objectives, and where I can build lasting relationships.
Experience
Eoem Customer Success Manager, Power Products Division
Aug 2024 — Present · Franklin, TN, US
Partners with EOEM Sales & Execution teams to drive operational and reporting excellence • Led department End to End Control Tower training, improving proactive order management and boosting OTD by 20% for key accounts (H1 \'25 vs H2 \'24)• Bridges process & reporting gaps across Front, Middle, and Back Offices to enhance delivery performance and customer experience • Created standardized KPI scorecards for Power Products Executives — used to track delivery trends, root causes misses, and drive mitigation actions for strategic accounts• Tools Used: SAP, Tableau, Symmetry, E2E Control Tower, InfoWeb
Education
Farragut High School
High School Diploma
2006 — 2010
University of Tennessee, Knoxville
Bachelor of Science (B.S.), Supply Chain Management
2010 — 2014
Skills
- Microsoft Word
- Team Leadership
- Sap
- Forecasting
- Customer Service
- Supply Chain Management
- Time Management
- Microsoft Office
- Access
- Inventory Management
- Data Analysis
- Microsoft Excel
- Powerpoint
- Crystal Reports
- Social Networking
- Research
- Logistics
- Process Improvement
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