Melissa Hallihan

Experience

1. Manager, Project Management Office

   Docusign

   Nov 2022 — Present

   Manage, support, and coach a team of tenured project managers at varying levels within Docusign’s Professional Services organization- Communicate clearly and effectively with team members, key stakeholders, executive leadership, and partners to ensure alignment and attainment of success criteria/goals- Manage client and internal escalations to drive toward resolution- Collaborate across ProServ teams and with Operations to optimize software systems and reporting/dashboards to meet business needs and deliver accurate insights- Create, maintain, document, and enforce project governance standards, business processes, and project templates to ensure clear expectations, regulatory compliance, and successful project delivery- Onboard new team members with training, new hire documentation, and continued support and guidance- Drive and monitor team’s attainment of personal development goals, business goals, utilization, and KPI targets