Melissa Gollatz
Telehealth Nurse Triage @HCA Healthcare Physician Services
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WORK HISTORY
Telehealth Nurse Triage @HCA Healthcare Physician Services
Austin, TX, US
Provide after-hours telephone triage for over 100 Austin Heart cardiologists and another 400+ multidisciplinary providers across 15+ specialties, expertly assessing symptoms, prioritizing cases, and directing timely, appropriate care.• Analyze patient-reported symptoms using clinical protocols and critical thinking to determine safe, evidence-based dispositions; successfully manage complex calls with calm, clear guidance to mitigate urgent health risks.• Deliver home care education, medication guidance, and escalation instructions with precision, supporting patients’ self-management and ensuring continuity of care after clinic hours.• Collaborate with physicians and specialty teams to address abnormal lab results, document clinical assessments, and communicate clear follow-up instructions, contributing to improved care coordination and patient outcomes.
EDUCATION
Capella University
Bachelor's degree, Registered Nursing/Registered Nurse
Central Texas College
Associate's degree, Registered Nursing/Registered Nurse
SKILLS
ABOUT MELISSA GOLLATZ
Experienced and compassionate healthcare professional with over 16 years of diverse…
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