Melissa Gilbertson

About Melissa Gilbertson

Accomplished and progressive Contact Center BPO Executive with 20+ years leadership experience. Passionate about establishing and maintaining collaborative and customer focused client relationships as their trusted advisor. Intuitive ability to anticipate client business needs and partner to develop and deliver the right solutions resulting in the ultimate customer experience. Proven success promoting operational excellence, building and mentoring highly productive teams, and leading organizational transformation. Possess strong analytical skills supporting business operations through analysis of key performance indicators and trends. Detail-oriented with demonstrated problem solving and multi-tasking skills. Recognized for delivering quality results in a fast-paced, deadline-oriented environment. CORE COMPETENCIES • Client Relationship Management • Cross-Functional Team Building • Multi-Channel Solutions • Inside Sales / Operations Workflow • Process / Continuous Improvement • Contract Negotiations • Forecasting / Budgeting / P&L • Talent Acquisition and Development • Business Continuity • Project Management • Customer Acquisition / Retention • Leadership Presence I am particularly dedicated to ensuring clients experience a collaborative approach to solving their business problems as their trusted advisor with the goal to strengthen their position as Best in Class in their given markets/verticals. Also strive to promote an environment where personal and professional development are a priority. Talent development is a key component of my leadership vision executed by empowerment, coaching, and accountability.

Experience

1. SVP, Global Operations

   Advantage Communications Inc

   Dec 2017 — Present · PE, CA

Education

• Northwest Missouri State University

  Bachelor's degree, Business Management