Melissa Gorenflo
Enhancing Operations Efficiency & Customer Experience
- Role
- Encompass Support Specialist at M I Financial, Llc
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Melissa Gorenflo
With over 20 years in mortgage operations, Independent Bank entrusted me to oversee…
Experience
Encompass Support Specialist
Oct 2025 — Present · Columbus, OH, US
Education
Wright State University
BA
2000 — 2003
Clark State Community College
AA
1997 — 1999
Skills
- Web-Based Training
- Visio
- Fast Learning
- Program Management
- Customer Service
- Sales
- Software Training
- Team Oriented
- Training
- Corporate Governance
- Mortgage Lending
- Coaching
- Curriculum Design
- Process Improvement
- Software Documentation
- Adult Education
- Residential Mortgages
- Training Delivery
- Hands-on Training
- E-Learning
- Respect
- Team-Oriented
- Building Relationships
- Team Building
- Management
- Job Aids
- Technical Training
- Mortgage Industry
- Adaptability
- Employee Engagement
- Employee Training
- Instructional Design
- Customer Focused Design
- Onboarding
- Instructor-Led Training
- Leadership
- Retail
- Training & Development
- Corporate Policies
- HR Policies
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