Melissa Gaddis
Customer Success & Revenue Growth Executive | Believer in People, Partnerships & Accountability | Driving Retention, Expansion & Scalable Growth Through Trust and Team Empowerment
- Role
- Head of Strategic Customer Success at Socure
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Melissa Gaddis
I believe sustainable growth starts with people — the teams you lead and the customers you serve.As a Customer Success and Revenue Growth Executive, I blend strategy, execution, and empathy to deliver measurable impact. With deep experience in Customer Success, Account Management, and Revenue Operations, I specialize in leading global teams through transformation, optimizing processes, and scaling organizations for retention, adoption, and expansion.My leadership philosophy is simple: hire great people, give them clarity and trust, remove roadblocks, and let them shine. I lead with transparency and accountability, ensuring both customers and teams feel supported and empowered to succeed.Throughout my career, I’ve helped organizations evolve through change while fostering resilient, high-performing cultures that drive results. I thrive in fast-paced, high-growth environments where collaboration, data, and operational excellence come together to create world-class customer experiences and sustained revenue growth.I don’t believe in buzzwords — I believe in doing what’s right for the customer, the team, and the business.Let’s connect and explore how customer success, retention, and operational excellence can drive long-term growth.
Experience
Head of Strategic Customer Success
May 2025 — Present
Education
Purdue University
Bachelor's degree, Organizational Communication
Purdue University
Masters, Organizational Communication and Business
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