Melissa Ergun
Beauty Advisor & Skincare Captain @L'OCCITANE Group (B Corp)
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WORK HISTORY
Beauty Advisor & Skincare Captain @L'OCCITANE Group (B Corp)
Toronto, ON, CA
Appointed as Skincare Captain to lead internal skincare training and category management, contributing to improved team performance and customer engagement- Provide personalized skincare consultations and product recommendations, enhancing client satisfaction and loyalty- Support store operations during manager absences, including opening/closing procedures, sales reporting, inventory management, and administrative tasks- Conduct in-store demonstrations and events to boost product awareness and drive traffic- Collaborate with team members to consistently exceed daily and weekly sales targets- Recognized for strong product knowledge, operational flexibility, and a proactive approach to customer experience
EDUCATION
İzmir Kız Lisesi
High School
Yeditepe University
Bachelor's degree
Schulich School of Business - York University
Master of Marketing
Yeditepe Üniversitesi
Bachelor's degree
ABOUT MELISSA ERGUN
I am a Master of Marketing student at Schulich School of Business, passionate about luxury beauty and fashion marketing. My journey in the field began with an internship at CHANEL, where I contributed to website localization and gained exposure to e-commerce and CRM, igniting my passion for brand strategy. I am eager to apply my understanding of marketing and brand management, along with my academic insights and experience in content creation, social media management, and marketing, to develop impactful strategies by integrating AI technologies.
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