Melissa Epperson
VP, Operations | Chief Operating Officer | Chief of Staff Strategic Operator/Builder, Driving Optimization & Enabling Strong Teams + Results
- Role
- Vice President, American Operations at Avolution
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Melissa Epperson
I am an operations leader and strategic partner specialized in building the scalable infrastructure required for high-growth SaaS and technology companies. My focus is on translating ambitious executive vision into measurable, efficient, and accountable daily execution, primarily through process standardization, systems optimization, and data-driven planning. I thrive on owning the internal operating engine, ensuring operational excellence directly drives revenue expansion, customer retention, and organizational maturity.
Experience
Vice President, American Operations
May 2020 — Present
Direct North and South American operations for a global Enterprise SaaS company, owning full P&L responsibility and leading GTM strategy and execution across sales, customer success, professional services, marketing, and support. Achieved 120% of 2024 revenue targets, contributing to $3.5M+ in total ARR and driving 30% YoY growth across regional sales teams. Build and scale cross-functional teams across the Americas, launching new regional hubs to improve market coverage and operational agility. Leading the organization through a high-growth private equity investment phase, ensuring strategic alignment and operational discipline. Recruit, coach, and manage a team of 20+ employees (including 5+ direct reports), fostering a high-performance, collaborative culture. Establish scalable systems and processes to accelerate execution of the CEO’s vision with speed, clarity, and accountability. Translate corporate strategy into actionable regional operating plans, ensuring cross-functional alignment and execution. Led the company’s ISO 27001 certification efforts, enhancing security posture and operational compliance. Serve as the primary liaison to the CEO for GTM strategy, revenue forecasting, and board-level reporting. Oversee the legal contracts process, ensuring compliance, risk management, and alignment with business goals. Actively mentor and develop team members, strengthening leadership capability and supporting career growth.
Education
Virginia Tech
Bachelor of Arts - BA, International Studies
2001 — 2005
Old Dominion University
Master of Arts - MA, International Studies
2005 — 2007
Virginia Tech
Bachelor of Arts - BA, Economics
2001 — 2005
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.