Melissa Enamorado
Customer Success Manager @Sacramento Republic Fc
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WORK HISTORY
Customer Success Manager @Sacramento Republic Fc
Sacramento, CA, US
Offers customer success improvements using software to track 65% increases in productivity rates Meets with specialists to assist in troubleshooting necessities, decreasing inefficiency rates by 11% Curates relationships with key executive sponsors and stakeholders to solidify partnership & commitment Drives the max adoption of business solutions and identifies and drives product renewal opportunities Demonstrates a level of drive, accountability, and resourcefulness to effectively manage deadlines Reviews of a portfolio of specific projects for specific clients to develop knowledge and ongoing rapport
EDUCATION
California State University, Sacramento
Bachelors, Psychology
ABOUT MELISSA ENAMORADO
Established and influential Customer Success Manager with 7+ years of commensurate experience in client account consulting, strategic collaboration, stakeholder partnerships, and conflict resolution that improves retention and satisfaction KPI reports for leading sales objectives to exceed the expectations of defined customer targets.Subject matter expert in designing and executing forward thinking sales strategies, visions, roadmaps, and restructuring top-line metrics and profitability increases for executive leadership professionals in business, health, and environmental industries for their new training initiatives and objectives while sharpening deliverablesNotable CS Impacts-Global Leadership: Deployed a research-based performance tool that tripled customer programs in 1 year through devising innovative monthly strategies to boost lead gen, achieving 29% YOY growth-Cost Reduction: Harnessed strong financial analysis skills and 360-degree account management expertise to scale targeted CRM communications that grew revenues by over 41% inside of 6 months-Competitive Intelligence: Proven ability to design adoption campaigns and marketing presentations that are rich in research-based trend analyses of competing companies to create consumer segmentsCustomer Success Areas of Expertise:• Ability to constantly learn new sales techniques and technologies to improve retention metrics• Brilliant cross-departmental communicator that can explain key program developments to consumers• Capable of managing customer visualizations to organize their sensitive information into training programs• Detailed experience scaling a CS team in a SaaS, early-stage experience building a CS function from start upTechnical Tools- Microsoft Project- Churn Zero- Workramp- Sales6- Asana- JIRACore Competencies: Learning Management Systems Implementation & Integration Complex Project Management Organizational Development Continuous Integration Customer Onboarding Budget & Forecasting Succession Programs Business Continuity Client Retention
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