Melissa Sanchez
Experienced Order-to-Cash (O2C) Operations Professional
- Role
- Customer Operations Lead, America\'s - Castrol at bp
- Location
- Ypsilanti, MI, US
- LinkedIn followers
- 500 followers
About Melissa Sanchez
Customer Operations Leader with enterprise-level Order-to-Cash (O2C) ownership and extensive experience leading complex, multi-function operations across customer service, supply chain, logistics, and commercial support. Proven in driving customer experience transformation, operational efficiency, and service excellence while maximizing profitability and controlling costs. Adept at building high-performing teams, fostering executive and client partnerships, and delivering measurable results in challenging, customer-centric, geographically diverse environments.
Experience
Customer Operations Lead, America\'s - Castrol
Dec 2021 — Present
Leading customer operations to streamline processes, enhance fulfillment rates, and implement tools like SAP for efficiency. Acting as the central link between Customer Excellence, Supply Chain, Sales, and Global Business Services, this role ensures alignment and process excellence to deliver exceptional service and operational performance.
Education
Washtenaw Community College
Certificate, Management
Eastern Michigan University
Bachelor of Science, Social Science and minor in General Business
Skills
- Supply Chain Management
- Sap
- Leadership
- Logistics Management
- Inventory Management
- Inventory Control
- Merchandising
- Continuous Improvement
- Business Process Improvement
- Logistics
- Customer Satisfaction
- Cross-Functional Team Leadership
- Supervisory Skills
- Process Improvement
- Customer Service
- Retail
- Customer Relations
- Supply Chain
- Loss Prevention
- Microsoft Office
- Sales
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.