Melissa Cellurale
Customer Experience & Growth Specialist @Spectrio
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WORK HISTORY
Customer Experience & Growth Specialist @Spectrio
Tampa, FL, US
Channel & Partner | Client Relationship Management | SaaS• Partner with prospective and existing clients to understand business objectives, align solutions, and drive long-term customer value and retention• Conduct 22–25+ client meetings per month, leading consultative conversations focused on client needs, challenges, and desired outcomes• Own and develop client relationships, serving as a trusted advisor throughout the early customer lifecycle• Parter cross-functionally with sales, onboarding, and customer teams to ensure a seamless client experience from initial engagement through handoff• Maintain accurate CRM data (Salesforce) to track client engagement, pipeline activity, and relationship health• Identify opportunities to expand client value and improve retention by aligning solutions to evolving customer needs
EDUCATION
University of Pittsburgh
Bachelor of Science Degree, Dental Hygiene; interest in Nutrition
University of Pittsburgh School of Dental Medicine
Bachelor of Science - BS
University of Pittsburgh School of Dental Medicine
Certificate of Dental Hygiene, Dental Hygiene
ABOUT MELISSA CELLURALE
I am a SaaS professional with a strong foundation in client and account relationship management, customer experience, and retention-focused growth within fast-paced, technology-driven environments.My experience centers around partnering with clients to understand their business goals, aligning solutions to their needs, and driving long-term value through consistent engagement and trust. I regularly collaborate cross-functionally to ensure a seamless client experience from initial interaction through ongoing support.I bring a customer-first mindset backed by data, with a proven track record of driving strong client engagement, satisfaction, and long-term value.Core strengths include:• Customer Experience & Engagement• Client Relationship Management• Customer Retention• Cross-Functional Collaboration• SaaS & CRM Platforms
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