Melissa Burns

About Melissa Burns

Hello, I’m Melissa Burns! My history of success in team management is directly related to my ability to understand people, and know what it takes to motivate them while maintaining business relationships and fostering customer loyalty. I’m an expert at managing client satisfaction and training teams to achieve demanding service goals.Key to my success has been my ability to connect with the teams I manage and develop their skills. I’m also adept at predicting trends, being able to see around corners, and from there, create effective strategies to meet company goals. Companies I’ve made a positive impact at include Victoria’s Secret as store manager, and then later, District Labor Expert, and my most recent position at Apple— my prowess is not limited by industry or company type.While others may take pride in meeting all standards set before them, my passion is for identifying what inspires teams to do their best. I believe in knowing your team—what their goals are, both personally and professionally, and taking the time to develop their interests, passions and motivations, so together, we can attain our common goals.

Experience

1. Head of Salesfloor Operations

   Wayfair

   Apr 2024 — Present

   Oversee the sales floor operations process for our new physical retail locations. Collaborate cross functionally to implement tools and programs that bring Wayfair’s experience to life in our physical stores. Specifically focused on checkout experience, customer journeys and increasing sales through cross selling and home services.

Education

• University of New Hampshire

  BA, Political Science

  2000 — 2004

Skills

• Inventory Management
• Customer-Focused Sales
• Inventory Control
• Coaching
• Leadership Accountability
• Brand Development
• Strategic Communications
• Team Building
• Operations Management
• Strategic Planning
• Sales Operations
• Customer Retention
• Customer Service
• Coaching & Mentoring
• Big Box
• Business Process Improvement
• Retail Sales
• Customer Experience Management
• Revenue and Profit Growth
• Retail
• Process Scheduler
• Cross Functional Team Building
• Sales Cycle Management
• Sales
• Merchandising
• Onboarding
• Market Strategy
• Customer Satisfaction
• Customer Relationship Management (Crm)
• Customer Service Training
• Team Motivation
• Business Analysis
• Business Relationship Management
• Team Mentoring
• Recruiting
• Customer Loyalty Management
• Customer Experience Analysis
• Loss Prevention
• Team Management
• Store Management