Melissa Haire

About Melissa Haire

Senior Vice President, Customer Success, Relationship Management Executive working in the Financial Services Technology Markets partnering with Banks, Credit Unions and Fintechs to Build and Enable Digital Banking and Fraud Solutions. Current Teams: Customer Success Teams, Customer Experience Teams, Renewal Teams + Amazing Leaders supporting ~600 Financial Institutions managing ~$415M in revenues across the US. Our Q2 Teams are responsible for strategic client engagement, customer success, cross sale, contract negotiations and renewals across Q2’s Digital Banking, Helix, Fraud Intelligence Platform and Premium Treasury Solutions including Precision Lender and Centrix. We also work closely with our Fintech partners supporting our Innovation Studio, Marketplace, Reseller, and Accelerator Programs.We are a mission driven company and have a relentless focus on both employee and community growth.Background: Successful Account Executive and Customer Success Leader with more than 28 years of experience building trusted client partnerships in the financial services industry. Rigorous focus on fostering, growing and maintaining extensive relationships with key executive decision makers to drive client success. Expertise in creating and influencing change by leveraging both strategic acumen and tactical detail thru defined processes to ensure company and client success. Proactively work to ensure client delight and satisfaction by establishing joint metrics. Inquisitive by nature with strong desire to understand customer goals and how they align with current initiatives and longer-term strategy. Relentless focus on unlocking insights, opportunities and delivering strong financial results. Specialties include relationship management, account strategy and territory management, contract analysis and negotiations, impactful presentation delivery, mentorship and team building with an intense focus on value validation. Prior to Q2: 16 years at NCR, INTUIT, Digital Insight and Thoma Bravo as part of acquisition journey. Previous to that, 5 years at Harland Financial Services. Specialized roles include National, Key, Regional and Community Accounts, Relationship Management, Customer Success, Sales Executive, Alliances Management, Strategic Account Director, Senior Sponsor and Executive Leadership. Additional years success and details including quota and goal achievement can be found on Melissa Haire resume.

Experience

1. Senior Vice President, Customer Success

   Q2

   Oct 2022 — Present

Education

• Klein high school

  High School, Regular/General High School/Secondary Diploma Program

  1983 — 1987

• Cornell University Graduate School

  Executive Leadership Academy, Business, Management, Marketing, and Related Support Services

• Texas A&M University

  Bachelor of Business Administration (B.B.A.), Marketing

  1989 — 1992

Skills

• Cloud Computing
• Lead Generation
• Vendor Management
• Business Analysis
• Sales Process
• Channel Partners
• Solution Selling
• Electronic Payments
• Management
• Team Building
• Cross-Functional Team Leadership
• Direct Sales
• New Business Development
• Strategy
• Sales Operations
• Customer Retention
• Professional Services
• Competitive Analysis
• Business Development
• Call Centers
• Software as a Service (Saas)
• Contract Negotiation
• Selling
• Start-Ups
• Business Relationship Management
• Key Account Relationship Building
• Relationship Building
• Account Management
• Leadership
• Negotiation
• Product Marketing
• Business Alliances
• Sales
• Analytics
• Strategic Partnerships
• Salesforce.com
• Enterprise Software
• Sales Management
• Cross Selling
• Financial Services