Melissa A. Johnson

About Melissa A. Johnson

MBA recipient specializing in Healthcare Management with a strong academic foundation in…

Experience

1. Implementation Consultant

   Ehr Concepts

   Feb 2025 — Present

   Spearheaded implementation of electronic health record (EHR) systems across diverse healthcare facilities to improve care coordination, clinical documentation, and patient data integrity.Collaborated with hospital leaders, IT teams, and frontline providers to ensure smooth transitions to EPIC systems with minimal disruption to patient services.Designed customized training plans and resources for health professionals, promoting confident system adoption and reducing learning curve barriers across clinical and administrative teams.Conducted workflow assessments and process mapping to align EHR functionality with care delivery models, improving operational efficiency and patient safety.Led cross-functional teams in project execution, enhancing communication between clinical staff and technical stakeholders to ensure inclusive and equitable implementation strategies.Supported front-line staff during Go-Live periods with hands-on technical assistance, resolving EHR-related issues in real time and ensuring continuity of care.Facilitated patient engagement improvements by optimizing front desk workflows including check-in, portal registration, and intake documentation.Documented and tracked system challenges, user feedback, and resolutions to inform future implementation improvements and support evidence-based digital health practices.Applied a public health lens to system optimization by focusing on data accuracy, social determinant tracking, and population health reporting capabilities within the EHR.Partnered with leadership to support change management and staff adaptation through transparent communication and consistent training.

Education

• Dillard University

  Bachelor of Science, Biology

  2001 — 2006

• American InterContinental University

  Master of Business Administration, Health/Health Care Administration/Management

  2010 — 2011

Skills

• Word
• Research
• Health Insurance
• Claims
• Time Management
• Medical Terminology
• Medical Records
• Customer Satisfaction
• Training
• Microsoft Word
• Team Leadership
• Management
• Health
• Excel
• Microsoft Excel
• Powerpoint
• Documentation
• Healthcare Information Technology
• Pharmacy Operations
• Telephone Skills
• Healthcare Management
• Supervisory Skills
• Administration
• Medicaid
• Problem Solving
• Microsoft
• Customer Service
• Data Analysis
• Emr
• Healthcare
• Revenue Cycle
• Ehr
• Outlook
• Medicare
• Microsoft Office
• Data Entry
• Order Processing
• Hipaa
• Medical Coding