Melissa Zonies

Manager, Medicare Operations @Independence Blue Cross

Philadelphia, PA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2012 — Present

Manager, Medicare Operations @Independence Blue Cross

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Primary responsibility is to manage all facets of the Complaint Tracking Module (CTM) process.

EDUCATION

N/A

Drexel University - LeBow College of Business

Bachelor of Science

SKILLS

ClaimPharmacyEmployee BenefitsAnalytical SkillsManagementTeam BuildingSoftware DocumentationMicrosoft ProjectMedicareBusiness ProcessTeam LeadershipSharepointPmoProgram ManagementHealthcare IndustryQuality AssuranceStrategic PlanningPharmacy Benefit ManagementBusiness RequirementsHipaaHealth InsuranceManaged CareAnalysisOperations ManagementCross-Functional Team LeadershipMs ProjectRequirements AnalysisProduct ManagementRequirements GatheringInsuranceProject Portfolio ManagementCall CentersHealthcareProcess ImprovementU.s. Health Insurance Portability and Accountability Act (Hipaa)Vendor ManagementStrategyBusiness AnalysisMedicare Part DBusiness Process Improvement

ABOUT MELISSA ZONIES

Experienced Operations Performance Manager with a demonstrated history of working in the insurance industry. Skilled in Medicare Complaints (CTM) and resolving escalated issues, Business Process, Operations Management, Analytical Skills, Team Building, and Pharmacy Benefit Management. Strong program and project management professional with a Bachelor of Science focused in Operations Management from Drexel University - LeBow College of Business.

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