Melissa Young

About Melissa Young

The biggest problem with communication is the illusion that it has been accomplished.” With over 20 years of experience in internal communications within the healthcare sector, I am passionate about enhancing the employee experience by applying product thinking to communication strategies. My mission is to bridge the gap between organizations and their employees, ensuring that everyone has the information they need to thrive in their roles. Throughout my career, I’ve focused on dispelling the illusion of communication—moving beyond traditional methods to create engaging, impactful channels that resonate with employees. I believe that effective communication is not just about delivering messages; it\'s about fostering a culture of transparency and collaboration. By leveraging insights from product management, I design internal communication strategies that prioritize user experience, driving engagement and ensure that employees feel informed and empowered. My approach helps organizations transform how they connect with their teams, ultimately leading to improved performance and satisfaction.I’m also a talented creative writer, dot-connector and strategic thinker, all of which are some of my favorite things to do.

Experience

1. Senior Communications Manager

   OhioHealth

   Jan 2013 — Present · Columbus, OH, US

   Responsible for internal communications strategy and content development. My goal is to help associates engage with information they need to do their jobs and also feel good about the company they work for. My experience at OhioHealth includes communications strategy and content development for Human Resources, Information Service, system implementations including ICD-10, Kronos and Workday and executive leadership communication. I also have deep experience with SharePoint as an intranet platform.

Education

• Otterbein College

  Bachelor of Arts (B.A.)

  2001 — 2005

• Otterbein University

  Bachelor of Arts (BA)