Melissa Y. Heng
Vice President, Product Management | Consumer Identity | Machine Learning & Fraud Detection | Multi-Patented Inventor | People Focused Leader | Certified Information Systems Security Professional
- Role
- Vice President, Marketing & Messaging Product Management at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Melissa Y. Heng
With a robust background in product management and engineering, I specialize in crafting intuitive experiences in Consumer Identity & Access Management (CIAM) and digital financial services. My leadership style enables teams to build trailblazing technology while exceeding their potential. I lead large, cross-functional teams to build cloud-based solutions leveraging machine learning, consumer behavioral intelligence [e.g. biometrics, clickstream data, device fingerprint] and experimentation technologies. As a seasoned product management executive, I excel in strategy development, risk management, and flawless execution, all aimed at driving transformation, increasing revenue, enhancing cybersecurity, and delighting consumers. Beyond product management, my expertise spans cybersecurity, operations management, and process improvement, enabling me to fuel business growth and performance. At the heart of my professional journey is a passion for pioneering innovative solutions and a commitment to people-centric leadership. I am proud to have received accolades such as the Capital One Circle of Excellence and Capital One CIO Elite, which recognize my contributions to innovation and leadership. My work has resulted in eight patents, including a novel authentication method utilizing mobile device NFC and credit card chips, as well as several advanced fraud prevention technologies. Additionally, I have been honored to serve as the Capital One Executive Sponsor for Women in Identity, promoting community-building, representation, and leadership opportunities for women in technology.
Experience
Vice President, Marketing & Messaging Product Management
Feb 2024 — Present · Richmond, VA, US
Education
University of Richmond - Robins School of Business
MBA
2009 — 2011
Virginia Tech
B.S., Chemical Engineering
1995 — 2000
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