Melissa Wright
Client Relations | Client Operations | Customer Success | Business Coach | Implementation
- Role
- VP of Client Operations at Sightview Software
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Melissa Wright
As Senior Director of Client Services & Solutions at Sightview Software, I lead Client Services and Success, ensuring that our clients maximize the value of our solutions. With a strategic focus on seamless onboarding, process optimization, and long-term customer success, I work closely with teams to drive engagement, efficiency, and business growth. By aligning technology with client needs, I strive to create a smooth, value-driven experience that fosters lasting partnerships and measurable outcomes.With Cencora, my role as a Pharmacy Business Coach integrates in-depth pharmacy knowledge with a passion for customer success. With a strong foundation in pharmacy operations, I apply active listening and CRM skills to provide value-driven coaching and business strategies. Our team collaborates to enhance the customer experience, ensuring actionable healthcare insights are effectively communicated and implemented.Previously at Outcomes™, the goal was to cultivate trusting relationships that fostered customer loyalty and satisfaction. Contributing to this mission, I focused on understanding client perspectives, empowering them with tailored solutions. This dedication to excellence in client service and relationship management is the cornerstone of my professional approach, driving both client value and business outcomes.
Experience
VP of Client Operations
May 2025 — Present · Wilmington, NC, US
As Vice President of Client Relations at Sightview Software, I lead strategic initiatives that elevate the client experience across implementation, support, and success teams. I focus on building trusted partnerships with healthcare organizations by aligning service delivery with clinical and operational goals. My role bridges cross-functional collaboration between product, development, and operations, ensuring that our clients receive responsive, high-impact support throughout their journey—from onboarding to long-term adoption.With a strong foundation in healthcare technology and a passion for process improvement, I work to drive retention, satisfaction, and scalable service strategies that support both enterprise and independent practices in delivering quality patient care.
Education
Cape Fear Community College
Pharmacy Technician Diploma, Pharmacy
2009 — 2010
University of North Carolina Wilmington
Bachelor's degree, Early Childhood Education and Teaching
1995 — 1998
University of Wyoming
Master of Health Service Administration
2018 — 2019
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