Melissa Wilburn

About Melissa Wilburn

Areas I Excel InI offer extensive experience planning, designing, implementing, and leading best-in-class corporate training programs across a broad range of industries; retail, startups, financial services, technology etc. I have an innate ability to quickly assess current training gaps and then define key areas for improvement, taking initiative to deliver rapid impact. I have facilitated group and 1:1 new hire and ongoing professional development for staff and leaders across multiple job families/disciplines comprised of sales, product, and customer service. I am known for delivering fun and engagingtraining in various formats and styles; instructor led (ILT) – in-person/classroom, and virtual instructor-led (VILT) –remote/eLearning. I employ instructional design acumen to develop and implement compelling core curriculum, content,and job aids.What Drives MeI am dedicated to igniting and unlocking untapped potential, building dynamic individuals delivering practical knowledge, content, and tools. The energy and passion I have for coaching, mentoring, developing and inspiring employees to achievetheir career aspirations is unparalleled. I cultivate a mindset of growth, and success resulting in exponentially improved skills, focus, and potential to be competent, effective, and thrive in their roles.Some of My Proudest AccomplishmentsCatalyst for driving strategic Highspot software implementation and ensured successful adoption as SME.Created spring leadership series and coach-the-coach programs with senior leadership focused on training leaders on core fundamentals coaching staff, increasing engagement, and sales leadership training.Spearheaded 1:1/small team workshops and practice sessions for sales staff to increase confidence/performance and boost revenue.Ascertained need to provide employees with quick, engaging, and easily digestible information and “how-to” videos to enhance job performance thus introduced for micro/on-demand learning.This is a broad view of the skills I bring to the table. If you\'re looking for a qualified learning and development professional, please contact me: m••••••••@gmail.com

Experience

1. Sales Trainer

   Zayo Group

   Oct 2023 — Present

Education

• The University of Findlay

  Master's degree, Human Resources Development

  2000 — 2007

• The University of Findlay

  Master's degree, Workforce Development and Training

  2000 — 2006

Skills

• Coaching
• College Recruiting
• Job Coaching
• Curriculum Development
• Event Planning
• Public Speaking
• Career Development
• Virtual Training
• Interviews
• Leadership Development
• New Hire Orientations
• Sales Coaching
• Organization
• Negotiation
• Employee Orientations
• Sociability
• Facilitations
• Microsoft Powerpoint
• Human Resources
• Adobe Connect
• Customer Service
• Skype
• Curriculum Assessment
• Training Needs Analysis
• Team Building
• Microsoft Office
• Sales
• Adult Learning Methodologies
• Staff Development
• Career Counseling
• Employee Training
• Virtual Learning
• Leadership
• Synchronous Learning
• Cold Calling
• Transportation Management
• Account Management
• Time Management
• Onboarding
• Training