Melissa Fka Rowe Wallace

About Melissa Fka Rowe Wallace

I am eager to learn new and innovative ways to help people. I am a Human Resources professional (9+ years) with a passion for numbers and helping people. I\'ve learned that I\'m particularly above average at learning new software, statistics and being positive. I thrive on challenges as opportunities. I constantly seek to learn new things everyday and to meet new people. I am also fascinated by and studying quantum tunneling and mechanics (namely, the electron), the physics of sound and gravitational waves, dark matter and energy, Archaeoacoustics, etc.

Experience

1. Aftermarket & Services Coordinator

   Danfoss

   Nov 2024 — Present · Tallahassee, FL, US

   Primary support for the customer experience team to facilitate quick and accurate information flow to customers relating to aftermarket services being provided• Coordinates between all stakeholders in the depot repair flow (Receiving, Investigations, Tech Support, Planning, Production, Customer Experience, Engineering, Shipping) to ensure timely execution of aftermarket services• Identifies and resolves execution problems preventing customer requirements being met, ultimately resulting in system/process level changes & improvements• Responsible for managing Aftermarket & Services execution performance KPIs relating to compressor repairs and ARM management & driving overall improvement

Education

• United States Merchant Marine Academy

  Marine Engineering

  2005 — 2009

• Tallahassee State College

  Associate's degree

  2009 — 2010