Melissa Wagenhauser
Senior Customer Success Leader | Enterprise SaaS | Strategic Accounts, Retention & Expansion | Executive Value Realization
- Role
- Pro Member at Customer Success Collective
- Location
- Toledo, OH, US
- LinkedIn followers
- 500 followers
About Melissa Wagenhauser
I help enterprise customers turn SaaS investments into measurable business outcomes.I’m a senior customer success leader with 15 years of experience managing strategic accounts, building executive relationships, and driving retention, adoption, and expansion across enterprise SaaS environments.My background includes Basware, SAP Signavio, Celonis, and InMoment, where I’ve led multimillion-dollar portfolios, aligned cross-functional stakeholders, and translated customer priorities into value realization plans and growth opportunities.Recent results include 50% YoY book-of-business growth, protecting $1.5M in ARR by stabilizing an at-risk account, and achieving 100% retention in a prior role. I’m at my best when partnering with executives, simplifying complexity, and helping customers connect platform adoption to business impact.
Experience
Pro Member
Mar 2023 — Present
The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!
Education
The University of Toledo
Bachelor, Organizational Development
2001 — 2005
Lourdes University
Master's of Business Administration
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