Melissa Johnson

About Melissa Johnson

I’m a strategic HR, operations, and change leader with 20 years of experience guiding organizations through growth, complexity, and transformation. My career has been shaped by a dual‑lens background — leading both people strategy and large‑scale operations — which allows me to bring clarity, alignment, and sustainable momentum to environments navigating change.I’m known for shaping high‑performing, inclusive cultures while strengthening operational excellence. I thrive in roles where I can bring structure to evolving systems, elevate leadership capability, and build the routines and relationships that enable teams to perform at their best. Whether leading enterprise‑level transformation, redesigning organizational structures, or supporting leaders through ambiguity, I anchor my work in partnership, clarity, and a deep understanding of how people and operations intersect.Across my career, I’ve led large‑scale organizational and operational transformation, enterprise pilots that informed network strategy, and continuous improvement initiatives designed to strengthen scalability, agility, and performance. I bring strong business acumen, a transformation‑focused mindset, and a collaborative approach to aligning people, culture, and operations in mission‑driven and values‑based organizations.I’m energized by work that requires thoughtful leadership, cross‑functional partnership, and the ability to guide teams through change with steadiness and purpose.

Experience

1. HR Manager, Operations Enablement

   OnTrac

   Apr 2026 — Present

Education

• Clarkson University

  MBA

• St. Lawrence University

  Bachelor's degree