Melissa Vega

About Melissa Vega

I’m a customer success and operations leader with over a decade of experience helping teams, clients, and learners thrive. My background blends education, onboarding, and project coordination—whether I’m guiding new users through a platform rollout, leading a team either remote or in-house, or managing relationships across sales, fulfillment, and support.I’ve worked across industries but always with a people-first approach. I’ve onboarded groups of 50+ clients at a time, supported high-ticket online programs that generated up to $500K in MRR, and led large internal teams serving customers. I love creating clarity out of chaos, improving the customer journey, and collaborating across functions to deliver results.I’m comfortable working remotely, managing systems and workflows, and adapting quickly in fast-moving environments. Whether I’m supporting clients, coaching a team, or planning a new initiative, I bring focus, warmth, and follow-through to every part of the work.

Experience

1. Account Director

   Io Consortium

   Jul 2019 — Present · Austin, TX, US

   Launched and executed scalable sales processes for high ticket online educational programs generating MRR of $150k-$500k per project- Consulted with product owners to help create an irresistible offer for a particular market, plan fulfillment strategies, and transition customers post-sale- Identified and implemented improvements within the customer journey and sales process to maximize conversions-Managed the relationship between customers, media buyers, and sales team for sales operation-Partnered with executive team to strategize growth initiatives- Use with tech such as: CRMs, landing page software, email list software, merchant accounts, slack

Education

• University of Phoenix

  Masters of Arts, Adult Education and Distance Learning

  2003 — 2004

• Brigham Young University

  Bachelor of Science - BS, Elementary Education and Teaching

  2002