Melissa Valente

About Melissa Valente

Motivated and proactive worker looking to combine my technical skill set with my passion…

Experience

1. People Advisory Services, Senior

   EY

   Sep 2016 — Present · New York, NY, US

   Own and manage account projects, status trackers and internal and external communications. Provide quality deliverables for client executives, correspond with individuals and give timely, thorough responses to requests and questions with effective communication. Address client queries and conduct client calls related to the firm’s mobility technology, its functionalities and relevant processes. Deescalate client concerns and build strong relationships between executives, their assistants and myself as a representative of the firm. Day to day contact for one of the firm’s largest clients. Host training sessions for client executives and key stakeholders regarding the US domestic business traveler program, payroll, and tax queries.Ingest and analyze large datasets and present the information including key takeaways and considerations in a clear, concise manner for further action. Manage multiple work streams and act as the first point of contact for performance tracking, billing, and team roles and responsibilities. Prepare accurate and timely invoices and review actual time to budgeted.Coordinate with EY global teams regarding engagement scope, financials and internal and client requests. Track and report on engagement metrics and budgeting relevant to internal and external stakeholders.Work in teams and provide upward and downward feedback for continuous client improvement and employee development. Assist with recruiting efforts for various colleges and in reviewing resumes. Founder and leader of the Busy Season Social Committee, a group that organizes weekly events to boost morale and show appreciation for employees during the months which are busiest for tax professionals.EY Connect Day team captain for JA in a Day - point of contact and leader for volunteer teachers for grades 2, 4 and 5. Assist colleagues in preparing lesson plans and help them feel comfortable in the school.

Education

• Georgetown University, McDonough School of Business

  B.S.B.A Degree, Finance and Management

  2012 — 2016

Skills

• Time Management
• Microsoft Word
• Teamwork
• Microsoft Excel
• Powerpoint
• Event Planning
• Social Media
• Microsoft Office
• Data Analysis
• Editing