Melissa S.
Senior AVP Implementation Consultant @ Wells Fargo | MBA | Business Operations Strategist
- Role
- Senior IT Project Manager, Corporate Banking Implementations at Wells Fargo
- Location
- Winston-Salem, NC, US
- LinkedIn followers
- 500 followers
About Melissa S.
Business Process and Information Systems Strategist | Passionate about intuitive & optimized design for processes and supporting technological infrastructure.As a Consultant, I unite business strategy, organizational theory, product design principles, and learning science to help customers create simple, accessible, and sustainable solutions and promote wide-spread adoption of changes. I am passionate about designing business processes and information systems to support organizational development.My ideal project focuses on advancing strategic goals by:(1) Analyzing business processes (2) Implementing process changes & information system solutions (3) Leading training & change management initiatives (4) Building automation-based supports 🤖My specialty is leveraging CRM and CX software to automate and improve sales and customer success activities.Whether I am creating engaging experiences for customers, ideating new products, or implementing strategies to enhance the performance of teams -I bring strong observation, research, assessment, decision-making, project management, and people skills together to produce results that address the right problem and achieve target outcomes.
Experience
Senior IT Project Manager, Corporate Banking Implementations
Jan 2023 — Present · Winston-Salem, NC, US
Strategy & Digital Innovation, Global Payments & Liquidity, Corporate Banking
Education
Wake Forest University School of Business
Master of Business Administration - MBA
University of Arizona
Bachelor of Science in Education (B.S.E.), Education Models and Disability Studies
University of Arizona
Bachelor of Science (B.S.), Organizational Psychology
Skills
- Presentation Skills
- Academic Advising
- Customer Service
- Community Outreach
- Event Planning
- Differentiated Instruction
- Volunteer Management
- Salesforce.com
- Web Design
- Teaching
- Peer Tutoring
- Web Services
- Project Management
- Peoplesoft
- Career Counseling
- Leadership
- Adobe Design Programs
- Professional Communication
- Team Management
- Special Education
- Student Leadership
- Social Media
- Higher Education
- Team Building
- Fundraising
- Microsoft Office
- Nonprofits
- Team Leadership
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