Melissa Tillman

About Melissa Tillman

With over 15 years of experience in clinical trial operations and project management, I lead with purpose and a passion for improving patient access to care. As Senior Director of Home Healthcare at Marken, I oversee a global, remote team of Project Managers, Visit Coordinators, and Project Coordinators, along with a dedicated logistics coordinator based at our Raleigh-Durham hub. Together, we support decentralized clinical trials and deliver critical in-home services that make a difference in patients\' lives worldwide.My expertise spans strategic planning, SOP development, regulatory compliance, vendor oversight, and cross-functional leadership. I thrive in fast-paced environments, especially where quality, innovation, and patient safety intersect. I’m known for building efficient systems, mentoring future leaders, and fostering strong collaboration across time zones and cultures.Outside of Marken, I’m a wife, mom, servant leader, and active member of ABWA, where I’m passionate about empowering women in business. I also run a Pampered Chef business on the side—because great food and good company never go out of style.Let’s connect—whether you’re passionate about patient-centered care, clinical trial innovation, or simply love working with people who care deeply about the “why” behind the work.

Experience

1. Senior Director Patient Centric Services

   Marken

   Apr 2025 — Present · US

   As Senior Director of Home Healthcare at Marken, I lead a global team responsible for delivering decentralized clinical trial services and in-home patient care across diverse therapeutic areas. I oversee Project Managers, Visit Coordinators, Project Coordinators, and a Direct-to-Patient Logistics Coordinator based at our RDU hub, all focused on ensuring safe, timely, and compliant clinical care in the patient’s home.Key Responsibilities:Provide strategic direction for global home healthcare operations supporting clinical trials in over [X] countries.Lead a remote cross-functional team, fostering collaboration, accountability, and continuous improvement across time zones.Oversee operational delivery of in-home services, including study start-up, patient visit execution, and compliance with ICH-GCP and local regulations.Drive SOP development, process improvement, and training initiatives to support scalable growth and audit readiness.Serve as senior liaison to sponsors, internal leadership, and external vendors, ensuring quality outcomes and client satisfaction.Collaborate with Quality, Regulatory, IT, Commercial, and Global Operations teams to streamline processes and support business development.Manage performance metrics, department planning, and risk mitigation strategies to maintain operational excellence.

Skills

• Business Operations Management
• Employee Hiring
• Conflict Resolution
• Sales Management
• Budgets
• Negotiation
• Strategic Planning
• New Business Development
• Pricing
• Marketing Strategy
• Management
• Product Development
• Marketing
• Sales Operations
• Contract Negotiation
• Cross-Functional Team Leadership
• Customer Satisfaction
• Business Development
• Sap
• Process Improvement
• Team Leadership
• Microsoft Excel
• Employee Relations
• Microsoft Office
• Project Planning
• Project Management
• Consumer Products
• Product Marketing
• Product Management
• Trade Shows
• Business Strategy
• Vendor Management
• Microsoft Word
• Key Account Development
• Powerpoint
• Employee Management
• Private Label
• Leadership
• Crm
• Organizational Development