Melissa Thompson

About Melissa Thompson

I help large health systems turn complex IT investments into clear, measurable outcomes.Over 13 years in healthcare IT and operations, I\'ve built strategic planning functions, governed multi-initiative portfolios, and partnered directly with COOs, SVPs, and Directors to align technology roadmaps with business goals. Currently at Baylor Scott & White Health, I manage a portfolio of 10–15 concurrent IT initiatives supporting HealthPlan members — building the executive dashboards, KPI frameworks, and governance structures that keep leadership informed and programs on track.What I do best:→ Translate organizational strategy into multi-year IT roadmaps→ Build executive-level portfolio visibility across Power BI, Smartsheet & ServiceNow→ Drive HEDIS, QI, and state/federal regulatory reporting compliance→ Lead cross-functional teams through complex program delivery and change management→ Design SOPs and process frameworks that scale across 10+ departmentsI\'ve spent my career at the intersection of strategy and execution — in healthcare organizations ranging from Providence Health to Ascension to Baylor Scott & White. I bring both the analytical rigor to govern large portfolios and the executive presence to influence at the C-suite level.Open to Director of Strategic Planning, Director of Planning, Director of Health Plan Strategic Planning, VP of Strategy, or Portfolio Management leadership roles in healthcare or health-adjacent industries.

Experience

1. Information Technology Portfolio Manager Strategic Planning and Governance

   Baylor Scott & White Health

   Jan 2019 — Present · Austin, TX, US

   Integrate SWHP and the FC Health Plan acquisition and their plus members.• Planned, mediated and scoped 3-year expansive projects resulting in plus IT hours.• Partners closely with business leaders to analyze new business requests, prepare required information for governance decisions and provide transparency of portfolio investments.• Onboarding new employee’s, training them on running Reports, Outlook, Service Now, plan process, presentation skills, IT team engagement and made sure he has access to critical systems.• Monitor new employee performance and give constructive feedback as well as remove barriers.• Invoicing of Contract Cover Sheet’s (CCS)for all of IS HealthPlan applications. • Long-range planning creation of IS HealthPlan application renewal’s.• Develops business justifications, scoping, cost plans, and resource plans for each business request by working with the COO, SVP and Director requester/sponsor.• Creation of IS HealthPlan Service Now reports for C-suite executives, SVP’s, VP’s and Dir’s.• Develop process improvements across IS Health Plan, Planning, Project Management teams and new processes through each new Re-organization.• Participates in governance session and represents IS and the assigned portfolio area.• Manage Large diverse Health Plan Portfolio, demand management and planning.• Manage artifacts, decisions, communications, metrics and reporting for assigned portfolio area.• Collaborate with other members of the Portfolio Management team to ensure alignment, dependencies or impact of a business request may have to the other portfolios.• Builds strong relationships within BSWH business leaders to understand the business challenges and opportunities for assigned portfolio area.

Education

• Everett Community College

  Associate of Arts (AA), Business Administration and Accounting

  2007 — 2009

• Northwest University

  Bachelor's degree, Business Administration and Management, General

  2009 — 2010

Skills

• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• • Organized, Efficient and Avid Multitasking Skills
• Hipaa
• • Ability to Recognize and Solve Problems
• Hospitals
• Scrum
• Sprint Planning
• Training
• Clinical Research
• • Supervisory Experience
• Medicare
• Agile Project Management
• Relationship-Builder with Unsurpassed Interpersonal Skills
• Medicine
• Data Entry
• Data Analysis
• Healthcare Industry
• Epic Systems
• • Fast Learner, Exceptional People Skills
• Cpt
• Proficient with Microsoft Office Suite, Quickbooks, Next Gen, Epic
• Process Improvement
• Invoicing
• • Project Management Skills
• Insurance
• Medical Coding
• Sprint
• Healthcare
• Medical Records
• Waterfall Project Management
• Leadership
• Business Process Improvement
• Medical Billing
• Change Facilitator
• Healthcare Management
• Project Management
• Icd-9
• Medical Terminology
• Agile & Waterfall Methodologies
• Revenue Cycle