Melissa Teal

About Melissa Teal

Diverse background in office management, customer service, invoicing, payroll, systems administrations, staff training, reporting development & deployment. Expertise in most widely used office software with the ability to quickly adapt to new and enhanced program software. Resourceful team player with excellent communication skills and thorough attention to detail.Skilled in:* Microsoft: Outlook, Excel, PowerPoint, Word, Publisher, Great Plains, SharePoint, PowerBI * Quickbooks * Adobe Acrobat * Quark Express * Adobe Photoshop *eTime/kronos Payroll Reporting *ADP Payroll Systems Reporting * OnBase Document Management * Various Custom Billing & Reporting Systems * Salesforce.com * Tableau Desktop & Server Site Admin * Internet Research * Alteryx Designer & Server

Experience

1. Senior Labor Systems and Support Analyst

   Bridgestone Retail Operations, Llc

   Apr 2024 — Present · Nashville, TN, US

   The Senior Analyst – Labor Management is primarily responsible for supporting +2,200 retail stores with effective labor systems and timely support to ensure stores are optimizing labor and staffing resources to achieve financial and operational goals. This position plays a critical role in leveraging a combination of systems, reporting, and education, to improve store-level performance and profitability. Successful individuals in this role must be able to translate system usage and reporting visibility into a real-world understanding of the benefits to the stores and overall business. RESPONSIBILITIES AND DUTIESThe responsibilities and duties of this role include, but are not limited to:• Acts as the BSRO business owner for the Dayforce workforce management system and ensures configuration and data feeds are updated and maintained to support business needs• Creates, maintains, and enhances field and store-level reporting for labor and productivity• Establishes effective training and communication methods and materials related to labor efficiency and workforce system usage and conducts routine training sessions for Field leaders• Represents the Labor Team as the main point of contact for questions and support for stores and field leadership• Provides cross-functional support to dependent departments with labor and productivity data, analysis, and education/insight• Supports the broader Store Operations team by providing project management leadership and support with projects and strategic initiatives

Education

• Nashville State Community College

  Business Management

  2001 — 2002

• Tenneessee Technology Center of Nashville

  Aesthetician, Aesthetics

  2005 — 2006

• Ashford University

  Business Information Systems, Business Information Systems

  2016 — 2020

Skills

• Customer Service
• Powerpoint
• Microsoft Excel
• Contract Management
• Operations Management
• Facilities Management
• Team Building
• Management
• Time Management
• Accounts Payable
• Office Management
• Microsoft Word
• Invoicing
• Data Entry
• Budgets
• Financial Reporting
• Quickbooks
• Outlook
• Strategic Planning
• Accounts Receivable
• Process Scheduler
• Payroll
• Analysis
• Process Improvement
• Microsoft Office