Melissa T.

About Melissa T.

Detail-oriented with experience working with cross-functional teams to resolve customer issues and innovate new strategies and programs to improve business. Self-motivated individual who fosters a positive working environment and provides coaching and developmental opportunities, that continuously improve individual capabilities as well as team capabilities. Specific expertise in customer service, clerical duties, and operation sales.

Experience

1. Senior Transitions Associate

   RPM Living

   Oct 2024 — Present · Austin, TX, US

   Manage and coordinate a wide range of account setups, including office, maintenance, paint supplies, emergency pool phones, and resident payment systems, as well as more complex accounts such as resident insurance, applicant screening, evictions, and collections. I regularly follow up with vendors to ensure timely completion of account setups and review documentation to assess current program usage. I actively participate in property takeover calls and support operational readiness by building out Microsoft Teams groups for onsite teams. Additionally, I assist the Transitions team by organizing and saving resident and property information within Teams, ensuring easy access for onsite staff. I also support various takeover and turnover initiatives as assigned by the Transitions & Due Diligence Manager, along with contributing to team event planning.

Education

• University of Missouri-Columbia

  Bachelor's degree, Marketing

  2001 — 2005

• Ashworth College

  Associate's Degree, Business Administration and Management, General

  2010 — 2012