Melissa Stocker

WORK HISTORY

EDUCATION

ABOUT MELISSA STOCKER

Strategic quality and education leader with deep expertise in building and scaling corporate QA programs, clinical education frameworks, and KPI-driven dashboards across multi-state hospice and homecare operations. Proven track record of driving compliance scores from 46% to 90%+, reducing ADRs by 50%, and elevating CAHPS submissions from 75% to 95% through targeted clinical training, 100% chart-review audits, and PDCA performance improvement. Key Achievements: · Built and scaled QA + education programs that raised compliance from 46% → 90% and 50% → 90% across separate organizations · Reduced ADRs by 50% and secured successful TPE outcomes through targeted clinical training, 100% chart-review audits, and remediation workflows · Increased CAHPS submission and compliance from 75% → 95% by aligning audit findings to role-specific PI training for 200+ staff · Supervised audit team reviewing records monthly across ~400 locations at Kindred/Curo Healthcare · Operationalized training-to-outcome reporting with PowerBI dashboards to track training completion, competency, and quality KPIs in real time · Increased hospice census from 100 and reduced daily patient cost from $7.50 to <$4.75 at Amedisys · Co-authored white paper and co-presented quality outcomes data at Open Minds Technology & Analytics Conference Core Expertise: Quality & Compliance Management | 100% Chart Review & Audit Design | ADR/TPE Response & Remediation | Survey Readiness (CoP/LCD)| CAHPS & Patient Experience Improvement | Corporate Education & LMS (Relias)| Competency Pathways & Curriculum Design | Clinical Documentation Improvement | KPI Development & PowerBI Dashboards | PDCA / Continuous Improvement | Cross-Functional Leadership | Multi-State Operations Oversight I am open to professional networking! Do not hesitate to reach me here on this platform or via professional e-mail at m••••••••@gmail.com. I am ecstatic to begin working with you!