Melissa Stefan
Experienced Project Manager passionate about Operations & driving innovation and efficiency with technology.AgileSHIFT, KCS v6 Fundamentals
- Role
- Project Manager at Topcon Healthcare
- Location
- Wayne, NJ, US
- LinkedIn followers
- 500 followers
About Melissa Stefan
With over 10 years of experience in the retail industry, I am a motivated Project Manager, skilled in Omni- Channel and retail technology Project Management. I have a BA in History from Montclair State University and I hold the AgileSHIFT and KCS v6 Fundamentals certifications, which demonstrate my ability to apply the Agile principles and practices to various projects and tasks in a fast-paced and dynamic environment, and to use the knowledge-centered service approach to enhance the service quality and efficiency.
Experience
Project Manager
Feb 2025 — Present · Oakland, NJ, US
Directs cross-functional business and field operations teams to deliver complex, multi-site deployments while having served as Interim Department Manager overseeing national scheduling operations for 47 technicians. Manages concurrent project portfolios, balancing scope, capacity, and competing priorities to ensure consistent on-time, high-quality execution.Leads multiple concurrent field implementation projects, coordinating cross-functional teams, technicians, and stakeholders to deliver installations on schedule while managing scope, timelines, and resource allocation.Develop and maintain project schedules and deployment plans while balancing technician capacity, customer availability, and operational priorities.Coordinate field service teams and internal stakeholders to plan installations across multiple locations while minimizing disruption to site operations.Appointed to oversee scheduling operations, supporting 47 field technicians nationwide, optimizing deployment logistics, travel planning, and installation sequencing.Developed and presented KPI and capacity reporting to VP-level leadership, translating operational data into actionable insights that inform strategic resource planning.Served as senior escalation point across project and operations teams, resolving scope conflicts and mitigating delivery risks to protect timelines and customer confidence.
Education
Montclair State University
BA, History
2007 — 2011
Skills
- Video Editing
- Retail
- Photoshop
- Time Management
- Leadership
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Final Cut Pro
- Customer Service
- Advertising
- Social Media
- Video Production
- Microsoft Office
- Sales
- Merchandising
- Social Networking
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