Melissa Shah

About Melissa Shah

Data driven, confident, motivated, and engaging leader, with proven track record of success in healthcare retail field setting. Accountable self-starter, with ability to lead cross-functional teams to implement change management and organizational effectiveness strategy to transform customer experience. Brings passion for business development, trusted to build solid business relationships, influence decisions, and resolve conflict with positive attitude in customer-facing environments. Recently completed Prosci change management certification. Increased market share by 57% via launch of 40 new locations, with innovative communications strategy Transformed revenue by 25% through implementation of standardized training and onboarding procedures Rolled out telehealth services across 15 centers in 4 weeks to deliver remote customer service offering Executive Value: • Executive Management Experience – applies knowledge of lean six sigma principles to provide leadership, excellent organization strategy, and analytical thinking for success in fast-paced customer-facing domains • Operational Excellence – brings presentation skills to translate metrics into key wins for customer success • Customer Satisfaction Strategy – trusted to interpret data and present findings to inform strategic direction • Strategic Initiatives – offers ability to collaborate and manage multiple projects for change transformation • Problem Solving Skills – detail oriented innovator, with strong attention to detail and prioritization capability

Experience

1. Vice President of Patient Services

   Planned Parenthood Southeast

   Mar 2023 — Present

Education

• The University of Phoenix

  Bachelor of Business Administration (BBA)