Melissa S.
Vice President, Digital Experience, OSF OnCall Digital Health
- Role
- Vice President, Osf Oncall Digital Experience at OSF HealthCare
- Location
- Peoria, IL, US
- LinkedIn followers
- 500 followers
About Melissa S.
Experienced Vice President with a demonstrated history of working in the hospital & health care operations. Responsible for the components to the digital front door for the organization, including the digital experience with the My OSF app, MyChart governance and operations, scheduling on the website, Clare chatbot and AI, digital outreach, and the contact center. Drives strategy and operations for a large digital workforce, primary care office and diagnostic centralized scheduling, medication prior authorization, patient navigation, and rapid intake for the OSF Cancer Institute. Skilled in Contact Center technology, Provider & Location Directories, AI Chatbots, Quality Management, Regulatory Requirements, Healthcare Analytics, Management, and Continuous Improvement. Strong professional with a Masters of Business Administration focused in Healthcare Management from Western Governors University.
Experience
Vice President, Osf Oncall Digital Experience
Oct 2021 — Present · Peoria, IL, US
Education
St. Ambrose University
Bachelor of Arts (B.A.), Criminal Justice with Science Concentration
1997 — 2000
Western Governors University
Masters of Business Administration, Healthcare Management
2017
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