Melissa Rush

About Melissa Rush

Driven and relationship-driven professional with a background in financial services, client support, andadministrative operations. Brings over 5 years of experience handling high-volume customer interactions, coordinating complex processes, and managing sensitive information with discretion. Adept at calendar management, executive support, and improving workflows in fast-paced, evolving environments. Known for professionalism, adaptability, and strong communication skills, with a passion for supporting leaders and enhancing organizational efficiencyClient Engagement: Managed up to 20 daily client interactions via phone and video in a dynamic startup setting, demonstrating professionalism, problem-solving, and service excellence under pressure while exceeding customer satisfaction targets.Operational Support: Supported cross-department workflows, mentored new hires, and analyzed client feedback to implement service improvements—demonstrating initiative, team coordination, and the ability to improve workflow efficiency across multiple organizations.Financial Navigation: Successfully guided clients through complex financial transitions, including 401(k) rollovers, inheritance transfers, and trust settlements, while maintaining full compliance with internal policies and delivering a seamless client experience.

Experience

1. Underwriting Assistant

   Chubb

   Jul 2025 — Present · Philadelphia, PA, US

Education

• West Virginia University

  Bachelor of Science in Business Administration, Marketing

  2015 — 2019