Melissa Pezley

About Melissa Pezley

Over thirteen years with program management to drive customer experience (CX), operations, sales, and reduce costs running multiple projects concurrently Proven track record for delivering projects on time and within the allotted budget Experience developing departmental KPIs and building compensation and incentive plans to include dashboards for transparency and performance tracking Exceptional track record of managing vendor relations including onboarding, contract management, compliance, contractual negotiations, pricing negotiations, and terminationOver fifteen years of experience as a Senior Business Analyst including work with KPI analysis, incentive programs, root cause analysis, forecasting, ad hoc reporting and reporting schemas providing ideas for process improvement Experienced in software development lifecycle maintaining professional and effective requirement creation, test plans, use cases, direct reporting, dashboards, and tracking Conducted focus groups and delivered root cause analysis to provide additional data points Provided requirement specification documentation (project plans and business requirement documentation), design definitions, implementation, and charting current/proposed workflow Extensive knowledge in and responsible for maintaining several regulatory compliance policies including: HIPPA, SOXProven leader refining and streamlining existing processes including providing insights on training, employee implementation and change management Managed several teams including developers, documentation specialists, and call center agents Excellent communication and presentation skills including presentation generation and speech writing Created executive presentations, proposals, departmental zero based budgets, and other highly confidential information/presentations; high credibility with executive level groups Founding member and Chair of Women’s leadership board

Experience

1. Business Intelligence Manager

   Sierra Nevada Corporation

   Jul 2024 — Present · Englewood, CO, US

Education

• Colorado State University Global

  Master’s Degree, Project Management

  2014 — 2017

• University of Northern Colorado

  History w/ emphasis on secondary education

  1999 — 2001

• Colorado State University Pueblo

  Bachelor's Degree, Organizational Leadership SPEC: UG - Business Admin, SPEC: UG - Information Technology Operations

  2011 — 2014