Melissa Patton Rudder
Member Services- Operations Manager @Peconic Landing
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WORK HISTORY
Member Services- Operations Manager @Peconic Landing
Support Senior Vice President with strategic initiatives and project management, assist Vice President of Member Services in member programming and operational procedures, build and cultivate culture & team for organization through values-based leadership, conduct and assess Quality Assurance and Performance Improvement for members: quantifying satisfaction and identifying areas of process improvement for member experience • Project Coordinator for Water’s Edge: construction, design, and opening details of new dining venue • Liaison/Project Coordinator for Stony Brook Medicine and Peconic Landing’s Center for Well-Being • Collaborate weekly with Chief Executive Officer and Vice President of Human Resources on development and implementation of staff recruitment and retention, and strategic initiatives • Collaborate weekly with Chief Operating Officer, Director of Health Services, and Case Manager to create and finalize care management for members • Administer and analyze annual collection of member health data • Coordinate and execute events for community outreach through mission-based leadership
EDUCATION
Sweet Briar College
Bachelor of Arts - BA, 3.2
Cornell University Graduate School
Master of Science- Jeb E. Brooks School of Public Policy, Sloan Program, Master of Health Administration, Sum Cum Laude
ABOUT MELISSA PATTON RUDDER
People and project manager with comprehensive cross-functional leadership background in healthcare administration and patient-centered care. Demonstrated success in operations, strategic project management, human resources, communications, and public affairs. Team builder and leader with exceptional interpersonal and presentation skills at C-suite, executive and client engagement levels. Reputation for creating value through effective communication, business planning, and general management. EXPERTISE: Healthcare/Operational Leadership | Strategic Project Management | People Management | Client Relationship Management |Team Building | Culture Building | Quality Assurance and Performance Improvement | Innovation and Change Management | Patient Experience | Recruitment and Retention | Business Development | Research and Data Optimization | Finance and Expense Reporting | Microsoft Office | ACHIEVEMENTS: • Peconic Landing Leader of the Quarter, July 2023 • Member of Healthcare Leaders of New York, American College of Healthcare Executives, June 2023 • Peconic Landing Recruitment Committee, 2023 - present • Peconic Landing Level of Care Committee: Interdisciplinary Case Management, 2016 - Present • Denmark International Study Program, 2022 • Awarded National Investment Center for Seniors Housing and Care Fall Conference Scholarship, 2022 • Awarded Master Practice by Masterpiece Living, LLC, 2020 • Named Peconic Landing Employee of the Month, November 2015
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